Live Chat Software

With integrated GoToAssist® you can give your representatives the tools they need to resolve end-user issues faster.

Key features include:

• Two-Way Screen Sharing: Your representative and the customer can show instead of tell what's happening on their desktops while retaining control of keyboard and mouse functions.
• Remote Control: With the customer's permission, your representative can remotely take control of the customer's desktop to provide service just as if he or she were sitting at the customer's computer.
• Mac Support: PC-based representatives can view or share control of Mac users' desktops as well as PC users'. (Some features are not available on the Mac platform.*)
• Multi-Session: Your representative can engage in up to eight chat sessions at a time.
• File Transfer: Your representative can instantly exchange files and folders with customers. Useful for applying patches, sending URLs and receiving log files.
• Live Chat: Your representative can chat in real time with customers and send your own pre-scripted messages or URLs for frequently asked questions.
• Remote Diagnostics: Makes it easy for your representative to get your customer's system information. Can be customized to gather information specific to your support needs.
• Annotation Tools: Both the representative and customer on the call can draw, highlight and point to items right on the screen.
• Reboot / Reconnect: Enables your representative to restart the customer's computer and automatically reconnect to the support session in progress.
• Multi-Monitor Navigation: Your representative can easily navigate around the customer's multi-monitor computer setup.
• Log-In as Administrator: Allows IT help desk administrators to remotely log in to customer computers to perform system administrative tasks without interrupting the session in progress. (Includes Send-Ctrl-Alt-Del.)
• True 24-bit Color: Provides a true-to-life, full-color view of the customer's desktop that's perfect for supporting high-graphic software or design applications.

Basic Screen Sharing & Control

Customers who wish to use a light-weight remote screen control utility can use our LiveLook integration to provide basic screen control through a web browser.