Placing Your HTML SNIPPET and Working With Chat Icons
Once you have gotten your HTML SNIPPET code in your windows clipboard, there are several ways to add it to your site.
Direct Placement of HTML Snippet Within Your Page (RECOMMENDED)
The most effective way to place an HTML snippet within your webpage is to have a good working knowledge of the HTML programming language. If you are not the person directly responsible for editing the HTML within your website, we suggest the person in your company who handles your site design be involved.
Assuming you have a good knowledge of HTML, you may place the HTML snippet anywhere within your page as you would any other HTML script, and the live chat icon will appear exactly in that location.
Let Us Do It For You!
We can do it for you. Email us at support@chatstat.com. If it is a straightforward HTML-only install, we can usually do it for you for free. If you want a custom look or other special integration, we can give you a low cost rate to integrate it for you. When you email us, be sure to give us the information we will need to access your site.
Other Methods of Placing the HTML Snippet Within Your Webpage
Below you will find a list of alternative methods to add the HTML snippet to your webpage.
Add the HTML SNIPPET to the HEADER or FOOTER section of your site. You can do this in most page layout programs by creating a “header” or “footer” which is present on every page. This area is usually reserved for your logo, navigation, or copyright information and appears on every page. It is critical the HTML code snippet be present on every page you wish to track.
Use Cascading Style Sheets (CSS). You can also add our HTML code to Cascading Style Sheets. CSS is used to provide a consistent look and feel throughout an entire site, and to aid in overall site management. As such, you can easily use CSS to add the ChatStat HTML snippet code. If you are not familiar with CSS, please seek help from your webmaster or site administrator.
Use IIS on Microsoft-based servers. In the SITE> PROPERTIES menu, there is an area in which you can add a footer to every page within a specific site. By placing the CHATSTAT HTML snippet here, it easily adds ChatStat functionality across an entire site. To enable a site footer, follow these instructions:
- Remote access into your server.
- Open Notepad.
- Cut and paste the CHATSTAT HTML into an empty NOTEPAD document.
- Save the file as CHATSTATFOOTER.HTML.
- Open IIS (Internet Information Services).
- Click on the WEBSITE's folder.
- Locate the website to which you wish to add the ChatStat functionality.
- Right click and choose PROPERTIES.
- Select the Documents tab.
- Enable the feature called ENABLE DOCUMENT HEADER.
- Click the browse button and then select the C.
- HASTATFOOTER.HTML file created in D above.
This illustration depicts how you can add the ChatStat code
to an entire site with only a few clicks. See the instructions on the
previous page for detailed step-by-step instructions.
OTHER NOTES:
How do I fix my chat invitation if it pops up under an animated part of my website?
To fix the conflict with Flash and live chat invite, just add the following code to the Flash object.
Locate the flash "object" tags.
Add a new "param name="wmode" value="transparent" tag between the "object" tags.
If there already is a "param name="wmode" tag, just change the value to value="transparent".
Locate the "embed" tag between the "object" tags.
Add a new parameter in the "embed" tag: wmode="transparent".
If there already is a wmode parameter in the "embed" tag, just change the value to "transparent".
