Testing Your Code
It is best to test your code using two different computers. One computer will pose as the site visitor and the other as the site operator. However, you can use one computer for testing as long as you’re aware of which chat window represents the local operator and which represents the web visitor. They will both be present on your screen at the same time if you are testing using only one computer. You may need to bring windows forward.
Testing HTML SNIPPET Placement
Once you have placed the HTML snippet on your site, then go to your webpage and look for the following ICON:
(Note: If you are not logged in to the ChatStat software,
the above icon will say “Offline”. This is still OK.)
When this icon is present on your website page, it indicates your HTML SNIPPET has been successfully placed and the ChatStat software will now allow for 2-way live chat, “Click-to-Talk”, site monitoring. and site statistics. Note: Only the pages displaying this icon will work with ChatStat. So, it is important to check all the pages of your site to ensure there are no incompatibilities. For the next step of the test, please log into the CHATSTAT software.
Testing Passive Chat
Passive Chat is defined as when you do nothing and wait for customers to contact you by clicking on the LIVE CHAT icon located on your website. When a website visitor does this, you should see a live chat window open from ChatStat, allowing you to talk with the visitor.
To test PASSIVE CHAT MODE, make sure you are logged into ChatStat and then go to the web page you wish to test. Be sure the web page is located on the internet, and not locally, or it will not work.
Locate the LIVE CHAT icon and click on it to begin the passive LIVE CHAT test.
When a visitor (or in this case YOU) clicks on the LIVE CHAT icon they will see the following dialogue box pop up in a window:
Web Side Chat Initiation Window
No fields are required for the chat to start. Optionally, a visitor can just hit the START CHAT button to begin. However, the other fields do provide useful information if the client takes the time to fill them out.
Optionally, the web visitor may also choose a Department from the drop down box. This drop down box will show all departments which have at least one operator logged in.
When the Web Visitor (in this case you, as the tester) has filled in at least the required fields, you may then click on START CHAT to begin the live chat session.
Lastly, if the “By Operator” choice is selected, all ONLINE operators will appear, and the visitor can choose from only the people who are ONLINE. If the visitor turns off the ONLINE option, all operators will appear by name in the list, and the visitor could opt to leave a message for a specific person with whom they wish to speak who is not there.
The illustrations above show both the OPERATOR chat window (on the left) and the WEB VISITOR chat window (on the right).
As you type text into your local instant messenger window, the text will be instantly transferred to the web visitor's chat window and vice versa.
To make sure everything is working properly, we recommend you try typing a few lines back and forth to make sure text is being sent quickly and without lag.
The messages should appear almost instantly from the chat window to the operator window.
